Frequently asked questions
1
Does Benign ship to Canada?
Unfortunately, any order that exceeds $20 USD may be subject to import duties and fees, taxes and other charges. If your order requires these additional charges, they must be paid by you in order for your package to clear customs. Cocokind does not collect any duties and/or taxes and we cannot predict what your charges may be.
2
Where does Benign ship to?
Currently, we ship to all 50 states in the US, Puerto Rico, and Canada.
Use ourstore locatorto find retail stores in your area!
3
What shipping methods are available?
We use both UPS and USPS as carriers, and we're unable to predetermine which carrier will be used for a specific order. We offer the following shipping options:
US & Puerto Rico: Standard Shipping - $6, delivery within 5-7 business days.
Canada: Standard Shipping - $18, delivery within 12 - 21 business days
Please keep in mind that business days do not include weekends or holidays.
4
When will my order ship?
Upon completing your purchase, you will receive a confirmation email. It can take a few business days to process your order and when your shipping label is printed, you will receive a second email with a tracking link. This link will provide the most accurate time frame for delivery! Please keep in mind that standard shipping is 5-7 business days, not including holidays or weekends.
Tracking
1
Where is my order? My tracking link won't update.
We’re so sorry about any shipping delay you may be experiencing. Our current delivery time frame is 5-7 business days. (This does not include weekends or holidays)
Our carriers are experiencing significant delays due to nationwide COVID-19 impacts and tracking links may take several days to update. We understand this is frustrating and kindly ask for your patience as we do not control how quickly our carriers scans, sorts, and delivers your package.
It's possible your estimated delivery date through UPS has expired. It is likely your package was delivered to USPS and is awaiting scanning there.
2
I never received my order/my package says delivered today but i never received my order.
We’re so sorry to hear that you never received your order! Please follow the steps below: Confirm that your shipping address is correct in your confirmation email.
Give us a little more time. Sometimes our courrier scans something as delivered before it's actually physically delivered. In some cases, it can take 1-2 business days for your shipment to appear.
Check with neighbors, housemates, areas near your mailbox, and/or mailroom, in case your package was received elsewhere.
Check your USPS tracking link for a notice of an attempted delivery. This notice will have instructions on the next steps you should take.
Orders
1
How can i change or update my order?
We are unable to add items to your order because for privacy reasons, we do not store credit card information.
Removing items/change in address/change in payment:
Please email us at info@benign.com as soon as possible if you would like to make any modifications to your order, and we’ll try our best to process your request!
2
How can i cancel my order?
Please email us at as soon as possible if you would like to cancel your order, and we’ll try our best to process your request!
Please note that we’re unable to cancel an order once it has been fulfilled.
There is something wrong with my order, how can I get resolution on this? We’re so sorry about this! Please email with your order number and a photo for reference, if applicable. Our customer service team will assist with making it right!
Returns
1
What is cocokind's return policy?
Oh no! We're sorry to hear that our products didn't work out for you. We do offer a full refund for online orders within 30 days of delivery. Products must have been purchased through our online store, and be in new, unused or gently used condition.
2
Can i return items that were not purchased online?
Regrettably, we are unable to accept online returns of new, unused for products purchased elsewhere. Please check with the original place of purchase for their return policy and feel free to reach out to info@benign.com if you have any questions!
