Common questions
Have questions about our products, or services? Find answers to the most common inquiries here
How do I place an order?
Placing an order is easy! Just browse our collection and add your favorite items to the cart. When you’re ready, proceed to checkout, fill in your shipping and payment details, and confirm your order. You’ll receive a confirmation email once the order is placed successfully.
Can I track my order?
Absolutely! Once your order has been processed and shipped, we’ll send you an email with a tracking link so you can monitor its journey. You can also log in to your account and check the status in the "Order History" section for real-time updates.
What payment methods do you accept?
We offer a variety of payment options for your convenience. You can pay using major credit cards like Visa, Mastercard, and American Express, as well as PayPal. Depending on your region, we may also support select local payment methods for a seamless checkout experience.
How long will my order take to arrive?
Our standard delivery time is between 3-7 business days, depending on your location and the shipping method selected. We aim to process orders within 1-2 days of receiving them. Once your order ships, you’ll receive an estimated arrival date to help you plan accordingly.
SHIPPING*
What shipping options do you offer?
We offer standard, expedited, and express shipping options. You can select your preferred option at checkout based on your delivery needs.
Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping costs and delivery times will be calculated at checkout, and customs fees may apply.
How can I change my shipping address after placing an order?
Contact our customer service team immediately. We can update the address if your order hasn't been shipped yet.
Can I ship to a P.O. Box or an address outside of my country?
We ship to most P.O. Boxes and international locations, though some restrictions may apply based on the carrier and destination country.
RETURNS & REFUND*
How do I return an item?
To return an item, simply contact our customer service team within 14 days of receiving your order. We’ll provide you with instructions on how to send the item back to us for a full refund or exchange.
What items are eligible for return?
Most items are eligible for return, as long as they are unused and in their original condition. However, some products like opened cosmetics or sale items may not be eligible for return. Please check our return policy for full details.
How long will it take to process my refund?
Once we receive your returned item, we will process your refund within 7-10 business days. You will be notified by email once your refund has been issued.
Can I exchange an item instead of getting a refund?
Yes, we offer exchanges for most items. If you prefer an exchange, just let us know when you contact customer service, and we’ll assist you with the process.
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If you didn’t find the answer you need, feel free to reach out!
