FAQs

Have questions about our products, or services? Find answers to the most common inquiries here.

Orders & Shipping

What are your shipping options?

We offer a variety of shipping methods to suit your needs, including standard, express, and next-day delivery. All options will be available at checkout, with estimated delivery times based on your location.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary depending on the destination. Please check our international shipping page for more details on costs and timelines for your location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier’s website or through our order tracking page.

What if my package arrives damaged?

If your package arrives damaged, please contact our customer service team within 48 hours of receiving the item. We will arrange for a replacement or refund, depending on the situation. Make sure to provide photos of the damage for faster processing.

Returns & Refunds

What is your return policy?

Explanation of the technology, innovation, or craftsmanship that differentiates the brand's sound products from competitors.

How can I initiate a return or exchange?

List of collaborations or partnerships with high-end brands that align with the brand’s luxurious positioning.

How long does it take to process a refund?

Detailed information on the warranty duration, coverage, and procedures for returning or exchanging products.

Do I have to pay for return shipping?

Information on the compatibility of the sound systems with various devices, including smartphones, computers, and entertainment systems.